Privacy Policy
Effective Date: May 13, 2026 · Last Updated: May 13, 2026
This Privacy Policy describes how Illumiinated Group LLC d/b/a Lumii Restoration Group (“Lumii Restoration Group,” “we,” “us,” or “our”) collects, uses, discloses, and protects information about visitors and customers who interact with our website at lumiirestoration.com (the “Site”) and our restoration services.
1. Information We Collect
We collect information that you voluntarily provide to us when you communicate with us through our Site, including through our website chat feature. The information collected may include:
- Name
- Mobile or landline telephone number
- Email address (if provided)
- The contents of your inquiry, including any details about damage at your property
- Approximate location (zip code, city, or service area)
We may also automatically collect limited technical information such as browser type, device type, IP address, and pages viewed, through standard web analytics tools.
2. How We Use Your Information
We use the information you provide to:
- Respond to your inquiry and provide restoration-related assistance
- Dispatch a qualified contractor to your property, where applicable
- Send transactional and informational messages related to your service request
- Send promotional messages about Lumii Restoration Group services, if you have consented
- Coordinate with insurance carriers, with your authorization, in connection with a claim
- Improve our Site, services, and customer experience
- Comply with applicable laws and respond to lawful requests
3. SMS / Text Messaging Program
By submitting your phone number through our website chat or any other Lumii Restoration Group form, you authorize Illumiinated Group LLC d/b/a Lumii Restoration Group to text or call the number provided for informational, transactional, and/or promotional messages, possibly using automated means. Message and data rates may apply. Message frequency varies based on your inquiry and ongoing service. Consent is not a condition of purchase.
You may text HELP for help at any time. You may text STOP to unsubscribe and end further messages at any time.
We collect two distinct categories of SMS consent at the time you submit your information:
- Informational and Transactional Messages — messages related to your inquiry, scheduling, dispatch, project updates, follow-up, and account communications.
- Promotional Messages — messages regarding offers, seasonal services, educational content, and other marketing communications.
Each category of consent is given separately and you may opt out of either at any time by replying STOP. Mobile carriers are not liable for delayed or undelivered messages.
4. Disclosure of Information
We do not sell your personal information. We may share your information only as necessary to provide our services, including:
- With independent restoration contractors we dispatch to your property, for the purpose of completing the work
- With your insurance carrier, with your explicit consent, in connection with a claim
- With service providers who assist us with telecommunications, IT, hosting, analytics, and similar operational functions
- If required by law, subpoena, court order, or to enforce our legal rights
We do not share your mobile information or SMS opt-in data with third parties or affiliates for marketing or promotional purposes. Information sharing is limited to subcontractors and service providers necessary to deliver the services you have requested.
5. Data Retention
We retain your information for as long as reasonably necessary to fulfill the purposes outlined in this Privacy Policy, including providing services, complying with legal obligations, resolving disputes, and enforcing our agreements.
6. Data Security
We implement reasonable administrative, technical, and physical safeguards designed to protect your information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
7. Your Rights
Depending on your jurisdiction, you may have certain rights regarding your personal information, including the right to access, correct, delete, or restrict processing of your information. To exercise these rights, please contact us at the email address below.
8. Children’s Privacy
Our Site and services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us so we may delete it.
9. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date. Continued use of the Site or our services after the effective date constitutes acceptance of the updated Policy.
10. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact:
Illumiinated Group LLC d/b/a Lumii Restoration Group
Hackensack, New Jersey
Email: contact@lumiirestoration.com